Incident management built for the shop floor.
No clipboards. No paging over a radio you can’t hear. Team Leaders respond from the phone already in their pocket.
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No clipboards. No paging over a radio you can’t hear. Team Leaders respond from the phone already in their pocket.
Request a demoConstant foot traffic of customers — the muster problem is about Team Members, but the crowd-management problem is about everyone.
High team-member turnover — retraining Team Leaders is expensive and never finished.
Centre Manager to Store Manager to Team Leader comms breaks down under pressure.
Security incidents (shoplifting, aggressive customers, armed robbery) happen far more often than fires — the platform needs to handle security and fire equally well.
Multi-site chains need consolidated reporting across every store.
The same warden structure and audit trail your shopping centre or chain already reports against — translated into store-floor vocabulary.
Applies to any shopping centre, large retail or warehouse retail.
Retail is a frequent flashpoint for workplace violence and aggressive customers; duty of care is real.
Demonstrable incident management reduces insurance friction after a claim.
| Term | Retail |
|---|---|
| Site | Store |
| Subdivision | Area |
| Occupant role | Team Member |
| Warden | Team Leader |
| Chief Warden | Store Manager |
| Assembly | Assembly Point |
Store-floor vocabulary your Team Leaders already use. No retraining, no translation overhead.
Phone-friendly buttons — IN POSITION, ALL CLEAR, LAST TO LEAVE, NEED HELP — large enough to tap with confidence during an incident. Minimal training required; the panel is the first thing a Team Leader sees when opening the app.
Learn more →Armed robbery, aggressive customer, suspicious package, bomb threat and workplace violence sit alongside fire, medical and natural hazards. Select category and severity in one tap; affected Team Leaders and Team Members are notified instantly.
Learn more →Push “Lockdown”, “Shelter in Place”, “Evacuate Now” or custom cards to every Team Leader screen instantly. Delivery is WebSocket — no SMS queue. Retail-specific responses like silent lockdown during an armed robbery sit alongside the standard evacuation cards.
Learn more →Customers and contractors report an incident via QR codes posted around the store. SMS OTP verification prevents spam; registered Team Leader reports create incidents immediately, while unregistered reports become drafts for Store Manager review.
Learn more →Chain-wide incident history, date-range filters and compliance exports across every store. Each store runs on its own subdomain with isolated data; head-office reporting aggregates across them.
Learn more →AI drafts under-155-character messages to all Team Members during a security incident. The Store Manager reviews and edits every draft before sending — advisory output, no auto-send. A fast-tier AI model drives the drafting for speed.
Learn more →A Team Leader in the homewares area of a department store spots smoke coming from a stockroom. She taps the Report Incident QR code next to the back-of-house door, verifies her mobile number via SMS OTP, and is greeted by name.
She selects Fire — Smoke Detected, picks the stockroom location, and taps Submit. The Store Manager’s phone fires. Every Team Leader in the store sees a broadcast “Prepare to Leave” card.
Customers are quietly walked towards exits. When sprinklers activate and the Store Manager escalates to “Evacuate Now”, every Team Leader sees the new card instantly on their own phone — no radio coordination needed.
The store reopens 45 minutes later with a full timeline and stakeholder summary already drafted.
Book a walkthrough that maps EMAction to your store’s Team Leader structure, security incident types and chain-wide reporting needs.
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